About Us
Where It All Began
123.ie was founded in 2002 with the objective of providing better value insurance to Irish consumers. By establishing an online presence, supported by a friendly Irish-based call centre, we have been able to focus on lowering costs and passing these savings on to Irish consumers.
123.ie is one of Ireland's fastest growing companies - from just a handful of staff in 2002 there are now over 200 employees at our call centre in Dublin. And it's not just staff numbers that have multiplied - we now have over 270,000 customers and growing. Plus we offer great prices on home insurance, car insurance, life assurance, mortgage protection, travel and pet insurance.
Best-In-Class Customer Care
We have very high levels of customer satisfaction - based on a survey of 1,374 customers in October 2011, 97% of our customers said that they would recommend us. We always strive to improve our service and every month we get feedback from recent customers so that we can continually enhance the service we provide.
Our customers give us a great insight into the 123.ie experience. They appreciate how easy it is to get cover from us, they like the value we provide and they love the service they get. But don't just take our word for it. See just two customer comments from what we receive each month.
What Our Customers Say
"Very friendly, helpful staff. They do what they say they will do. No delay with paper work coming out. Very good service and since then I've changed parent's and aunt's house insurance to you."
Home Insurance Customer, Oct 2011
"I am a new customer and this year I bought house and car insurance from 123.ie and the staff members that I dealt with in each department were very friendly and very knowledgeable about the product they were selling and extremely helpful. It was a breeze to change both insurances for me and this was because of the staff members. Cheers!"
Car & Home Insurance Customer, Nov 2011
Meet Our Staff
We have over 200 staff in our Dublin office and we are proud of the service provided by our sales and customer care teams. We invest heavily in training and we spend significant time teaching our new recruits the details of our business. As insurance laws and regulations change, we provide additional training to ensure that our staff have the latest information to serve our customers.
This investment in our staff is reflected in the very positive feedback we receive from our customers and we are determined to ensure that our teams are recognised for their knowledge of insurance policies and the coverage these policies provide.
We arrange products with the following providers:
Product |
Provider |
| Private Motor, Home and Travel Insurance | RSA Insurance Ireland Limited |
| Pet Insurance | Red Sands Insurance Company (Europe) Limited |
| Life Assurance | Caledonian Life, Canada Life, Zurich Life, Aviva Life and Pensions, New Ireland Life Assurance |