Where It All Began
123.ie was founded in 2002 with the objective of providing better value insurance to Irish consumers. By establishing an online presence, supported by a friendly Irish-based call centre, we have been able to focus on lowering costs and passing these savings on to Irish consumers.
123.ie is one of Ireland's fastest growing companies - from just a handful of staff in 2002 there are now over 250 employees at our call centre in Dublin. And it's not just staff numbers that have multiplied - we now have over 300,000 customers and growing. Plus we offer great prices on home insurance, car insurance, travel insurance and pet insurance.
Best-In-Class Customer Care
We have very high levels of customer satisfaction - based on a survey of 1,374 customers in October 2011, 97% of our customers said that they would recommend us. We always strive to improve our service and every month we get feedback from recent customers so that we can continually enhance the service we provide.
Our customers give us a great insight into the 123.ie experience. They appreciate how easy it is to get cover from us, they like the value we provide and they love the service they get. But don't just take our word for it. See just two customer comments from what we receive each month.
What Our Customers Say
"I was impressed with the smoothness of the transaction. There was no drama, the staff I dealt with were friendly and efficient and the whole thing just ran very smoothly with no stress involved"
Car Insurance Customer, Oct 2012
"Excellent service, excellent staff. I now have both car insurance and home insurance with 123. Getting insurance sorted was soooo easy and fast. I would highly recommend and will hopefully always do business with 123. 123...the best place to be!"
Car & Home Insurance Customer, Oct 2012
Meet Our Staff
We have over 200 staff in our Dublin office and we are proud of the service provided by our sales and customer care teams. We invest heavily in training and we spend significant time teaching our new recruits the details of our business. As insurance laws and regulations change, we provide additional training to ensure that our staff have the latest information to serve our customers.
This investment in our staff is reflected in the very positive feedback we receive from our customers and we are determined to ensure that our teams are recognised for their knowledge of insurance policies and the coverage these policies provide.
We arrange products with the following providers:
|Private Motor, Home, Pet and Travel Insurance||RSA Insurance Ireland Limited|