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Home Insurance FAQs

• What is buildings insurance?

  Buildings insurance covers anything that you cannot usually take away with you if you move home. These include the structure of your home including domestic outbuildings and any fixtures or fittings.

• How much buildings cover should I have?

  You should insure your home for the rebuilding cost and this is the reinstatement value. You can find the home-building cost figures in the Guide to House Rebuilding Insurance available from the Society of Chartered Surveyors

• What is contents insurance?

  Contents insurance covers household goods and personal effects belonging to you or belonging to members of your household and domestic employees permanently residing with you, all in the private house and domestic outbuildings.

• How much contents cover should I have?

  You should insure your contents for the amount it would cost you to replace them if they were stolen or damaged.

• What is accidental damage?

  Accidental damage covers accidental events giving rise to a loss for example a spillage on your carpet or if you or a member of your household hammers a nail into a pipe.

• Is accidental damage covered under buildings insurance?

  Yes we offer free accidental damage cover under your buildings insurance for owner occupied properties only.

• Is accidental damage covered under my contents insurance?

  Accidental Damage is an optional extra available for owner occupied properties only and you may choose this option during your quote.

• What is all risks cover?

  This is an optional extra that you must choose during your quote. All risks cover protects against loss, theft of, or accidental damage to items outside your home as well as in. The unspecified all risks section of your policy covers items such as jewellery, photographic equipment, personal effects, clothing and sports equipment up to a maximum sum insured as shown on the schedule with a limit of €1,000 for any one item. The specified all risks section of your policy covers specified items with a minimum value of €1,000.

• Will I need to provide a valuation for specified items covered in the all risks section?

  Yes a valuation will be required for items valued more than €6,000. These items will not be covered unless we receive the valuation from you.

• Is this a new for old policy?

  Yes this policy is on a new for old basis subject to the terms and conditions of the policy.

• Are timber-framed properties covered?

  We are able to provide cover for timber-framed properties on the basis that the manufacturer is registered with the National Standards Authority of Ireland.

• What is an excess?

  The excess is the amount of each claim that you will have to pay for yourself. The standard excess on the policy is €250 however discounts are available should you wish to choose a higher excess of €500 or €1,000. There are some sections of the policy which have a different excess amount, please refer to your policy booklet for further details.

• How can I pay my premium?
  • by credit card or laser card at no extra charge processed through a secure SSL server
  • by cheque, bank draft or postal order made payable to 123.ie (please ensure to write your name and reference number at the back)
  • by direct debit over 10 months (interest charged @ 8%, APR 18.49%)
• Can I view the Policy Booklet?

  If you would like a copy of the policy booklet, please contact us or call us on 1890 221 123 and we can arrange same.

• Why should I choose 123.ie for my home insurance needs?

  We offer instant cover online and over the phone:

  • We do not require a proposal form to be completed
  • We provide a fast, efficient and professional service
  • We offer value for money
  • Accidental damage is automatically covered on buildings for owner occupied properties
  • Alternative accommodation or loss of rent due to you is covered as a result of the premises being rendered uninhabitable following damage by an insured cause.
  • Architects/surveyors and legal fees are covered with Insurers consent in the reinstatement of the premises following loss or damage covered by this policy
  • The contents sum insured is automatically increased by 10% during the month of December
  • Breakage of glass and sanitary fittings is covered under the buildings insurance as standard
  • Trace and access is covered up to €650 under the buildings insurance as standard
  • Accidental damage is covered for service pipes and cables for which you are legally responsible
  • Fire brigade charges are covered up to €1,500
  • Following the escape of oil clean up expenses are covered up to €2,000 (excluding landscape)
  • Fraudulent use of credit/debit/charge/cheque and/or cash card belonging to you or your spouse is covered up to €500
  • Insurance claims hotline is available to all our customers

  Should you have any further queries, please do not hesitate to contact one of our customer service representatives on 1890 221 123 and we will be happy to assist you.

123 Money Ltd. trading as 123.ie is regulated by the Central Bank of Ireland. Registered Office: RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16. Registered in Ireland Number 323099. Calls may be recorded for training and verification purposes.