Latest News
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123.ie Customers Come for the Price and Stay for the Service
(6th May, 2011)94% of 123.ie's insurance customers would recommend 123.ie to their friends. Research conducted among 3,616 customers in March/April 2011 also confirms that 92% described their experience with 123.ie as good to excellent.
The individual comments indicate that while people are attracted to 123.ie looking for good value car and motor insurance they are pleasantly surprised by the friendliness and professionalism of staff. Consistently our surveys show that it's the little things that make a difference to people:
"Just to say that I found the salesperson who dealt with my claim very friendly, helpful and professional." "The whole experience was very quick and straightforward. The phone was answered very quickly. The person I dealt with was very professional and helpful."
They also find that the whole experience is easier than they thought:
"Very professional and prompt service, simple on line quotes, good price."
"Just great service, should be the benchmark for other insurance companies!!"
For customers, price is key but it's nice to find good service:
"This was the best experience I have had with dealing with insurance companies and also the best quote to match the service."
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RSA acquires 123.ie in Ireland
(21st March, 2011)RSA Insurance Group plc (RSA) announces the acquisition of 123 Money Limited (123.ie), one of the leading and fastest growing direct distributors of personal lines insurance products in Ireland.123.ie offers Motor, Home and Pet insurance and, with around 170,000 policyholders, generated premium income of about EUR 60m (GBP 50m) in the year ended 31 March 2010. Following this transaction RSA will become the second largest general insurer in Ireland.
123.ie has gross assets of around EUR 20m (GBP 17m) and on completion, consideration of EUR 65m (GBP 54m) after retentions is payable in cash with a further deferred element linked to future performance targets.
Simon Lee, CEO of International, commented, "The acquisition of 123.ie complements our existing intermediated distribution capability by giving us a leading direct presence and will make RSA the number two general insurer in Ireland. We are excited about the growth prospects created by combining 123.ie's strong brand with RSA's financial strength and recognised technical expertise."