Complaints

123.ie is committed to making sure that we have the very highest standards of customer care. If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.

You can phone us, email us or write to us with your complaint.

Phone: 01 524 6000

Email: complaints@123.ie

Post: The Complaints Manager

123.ie

Moutainview

Central Park

Leopardstown

Dublin 18

Fax: 01 524 6090

If you have a complaint in relation to the treatment of a claim, please contact the Customer Service team at:

Phone: 1890 290 100, outside Ireland 00353 1 2901000

Email: complaints@ie.rsagroup.com

Post: The Complaints Manager

RSA Insurance Ireland DAC

RSA House

Dundrum Town Centre

Sandyford Road

Dublin 16

Our promise to you

We will:

• Acknowledge all complaints promptly

• Investigate thoroughly

• Keep you informed of progress

• Do everything possible to resolve your complaint

• Use the information from your complaint to proactively improve our service in the future.

If you are still not happy

If you are still unhappy after our investigation, you may refer your case to the Financial Services Ombudsman’s Bureau, who is an independent body that adjudicates on complaints. They can be contacted at:

Financial Services Ombudsman,

Third Floor Lincoln House

Lincoln Place

Dublin 2

1890 882090

www.financialombudsman.ie

We are also required to inform you that, if you purchased your insurance policy online, you can use the online European Online Dispute Resolution platform to provide details of your complaint, which we understand will then be forwarded to the Financial Services Ombudsman’s Bureau. However, this may be a slower route for handling your complaint than if you contact the Financial Services Ombudsman directly.