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123.ie Update - 30/03/20

Working from home. Better.

We hope you and your family are doing well in these uncertain times. Most of our people are now working from home and we’re still taking calls. However, you may experience a delay so we suggest you contact us the following way:

Contact us:

Email: info@123.ie
New Business customers: our phone lines are closed for new business, but you can get 10% off Car Insurance when you buy online. It’s not only faster than calling us, but cheaper too.

You can still call us on the following phone numbers but you may experience a delay: 

  • Customer Care: (01) 524 6029
  • Claims: (01) 290 1999

Our opening hours:

Existing 123.ie Customers
Monday – Friday :       10.00am to 4pm
Saturday, Sunday :      Closed

Remember - only trust reliable sources such as the HSE for your news and updates relating to Covid-19. 

Thank you for your understanding. 

123.ie Team

 

123.ie Update - 23/03/20

We’re still here. Trying for better.

We hope you and your family are doing well in these uncertain times. We’re making some changes for our people, and for you the customer so please read on.

You can renew for up to 28 days

We understand that you may have other things on your mind, so we are allowing 28 days (post renewal date) for you to renew your motor & household cover*.

*This does not apply for 123GO or Travel products

We’re removing our direct debit default Fee’s

Our direct debit default fee’s will be waived until July to help those experiencing financial stress during this time.

We’ve changed our opening times for telephones agents, but we’re still online 24/7

As always, our people are our priority and while we’re abiding by the government guidelines on social distancing, we are also conscious we want our teams to spend more time out of the office, than in it. We have a large team working safely and securely from home. We are also changing our opening hours as follows:

Existing 123.ie Customers
Monday – Friday :       10.00am to 4pm
Saturday, Sunday :     Closed

New Business Customers
Our new business phone lines will be closed from Monday, but you can get 10% off Car Insurance when you buy online. So please check out our offers here. It’s not only faster than calling us, it’s cheaper too.

You can still contact us through the usual channels but you may experience a delay. We will do our best to get to you as fast as we can. 

Remember - only trust reliable sources such as the HSE for your news and updates relating to Covid-19. 

Thank you for your understanding. 

123.ie Team

 

123.ie Update - 19/03/20

We hope you and your family are doing well in these uncertain times. 

Our people are our priority and while we are still open, we are following the government's guidelines on social distancing. We've therefore enabled as much of our team as possible to work from home. You can still contact us through the usual channels but you may experience a delay. We will do our best to get to you as fast as we can. 

  • You can still buy your motor and home policies online at www.123.ie
  • You can still call us on the following phone numbers: 
    • Sales: (01) 518 1434
    • Customer Care: (01) 524 6029
    • Claims: (01) 290 1999
  • Alternatively, for Customer Care queries like making changes to your policy, please email info@123.ie

If you have been sent a renewal, simply follow the links as this service is also available online. 

Remember - only trust reliable sources such as the HSE for your news and updates relating to Covid-19. 

Thank you for your understanding. 

123.ie Team

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Kirsty Byrne Condon

Marketing Executive

Hey there! I am the marketing executive here at 123.ie so that means my job is to bring you blog content for you to read (and hopefully enjoy!).