Before you Insure

Is there a cooling-off period once I have bought my policy?

For Car Insurance Customers

Yes, there is a 14 day cooling off period on all our Car Insurance policies. These 14 days begin from the start date of your policy, or from the date you receive your policy documents, whichever is later.

 If you cancel your policy within this time, you will only be charged the non-refundable set up fee, and if you have used cover, you will only be charged for the number of days you have used. If a claim has been made no refund is due.

For Home Insurance Customers

Yes, there is a 14 day cooling off period on all our Home Insurance policies. These 14 days begin from the start date of your policy, or from the date you receive your policy documents, whichever is later.

If you cancel your policy within this time, you will only be charged the non-refundable set up fee, and if you have used cover, you will only be charged for the number of days you have used. If a claim has been made no refund is due.

For Travel Insurance Customers

Yes, there is a 14 day cooling off period on all of our Travel Insurance policies. These 14 days begin from the date you purchase your policy or from the date you receive your policy documents, whichever is later.

If you cancel this policy within this time, you will receive a full refund. If you have already started your trip or a claim has been made we will not be able to offer a refund to you.

For Pet Insurance Customers

Yes, there is a 14 day cooling off period on all our Pet Insurance policies. These 14 days begin from the start date of your policy, or from the date you receive your policy documents, whichever is later.

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