If someone is putting in a claim against you or has told you that they might be doing so, you need to contact our Claims Team immediately on 01 290 1999.

Once the claims process has started your claims handler will look after your case and will contact you with any updates.

Remember, if someone is claiming from your policy, their insurance company or solicitor may send correspondence to you directly. You do not need to do anything except forward this to your claims handler.

There are some important things to remember if someone is claiming from your insurance policy. To make things easier for you, we have compiled a list of Do’s & Don’ts:

For Car Insurance Customers

DO

  • Report the accident to the Gardaí
  • Take photographs of any damage caused to both cars and their location on the road
  • Gather as much information as possible such as:
    • Registration numbers
    • The attending Garda’s information
    • Contact information for the other driver(s) and any witnesses
    • Insurance details for anyone involved

DON’T

  • Admit liability or agree that you were at fault
  • Move your vehicle unless it is safe and legal to do so
  • Leave the scene until the Garda have arrived if there is personal injury involved
  • Organise repairs for your own vehicle until you contact our Claims Team

 

For Home Insurance Customers

DO

  • Gather as much information as you can including contact information for the other person and for any witnesses also
  • Take photographs of any damage caused and the surrounding area

DON’T

  • Admit liability or agree that you were at fault