Motor Claims

If you or any other driver are involved in an accident, please contact the Claims Team as soon as possible.

To report a new claim please contact the Claims Team on (01) 290 1999. You can also log a claim here.

If you have queries in relation to an existing claim please contact our Claims Team on (01) 290 1999. 
The team can also be contacted by email at motorclaims123@ie.rsagroup.com 

Windscreen Cover

Available on our Comprehensive policies only.

We’ll cover the repair or replacement of a broken windscreen. Call our approved supplier Autoglass on (01) 409 0900 or make a booking online here.

Key Care

If you have KeyCare and you lose your keys call our 24 hour emergency helpline on (01) 518 1412 with your unique key fob number ready.

If your keys are stolen, a claim can be made immediately. If the keys are lost, you must wait for 3 days before you claim just in case they turn up.

If you would like to make a claim on your Home Insurance policy you can contact our Claims Team on (01) 290 1999, or log a claim here.

They are available 24 hours a day, 365 days a year. Once you contact us we will send you a claims form and the team will go through the next steps with you.

Home Rescue

If you have Home Rescue on your policy and need to avail of our 24hr, 365 day emergency repair service, you can call our Home Rescue Team on +353 (091) 545 970.

For Non-Medical Claims

If you need to make a claim on your Travel Insurance policy, you can contact our claims team Monday to Friday, 9am to 5pm by: 

Phone: 091 501 674 
Email: traveldept@mapfre.com

In the event of an emergency abroad You should contact the MAPFRE ASSISTANCE Agency Ireland 24-hour helpline number +353 91 501 674. 

Give Your name, Policy Number and as much information as possible, together with a telephone number where You can be contacted day or night.

Claim on your Life Insurance

If you need to make a claim on your Life Insurance policy you can simply contact Irish Life Monday to Friday, 9am to 5pm by:

Phone: (01) 7041010

Email: customerservice@irishlife.ie

Post: Irish Life Visitor Centre, Lower Abbey Street, Dublin 1

If you need to make a claim on your Health Insurance policy you can simply give Irish Life Health a call on (01) 562 5100 and they will go through the next steps with you.

Please keep in mind that there are waiting periods on our policies for new members, this is a period of time during which you cannot make a claim.

Every insurance company has waiting periods but, once you have less than 13 weeks break in your cover and have already served the waiting period with another insurer, you do not have to re-serve it.