Making a Claim

Need to claim? Don’t worry! At 123.ie we aim to make the claims process as simple as possible for you. From online accident report forms to text messages that keep you updated on the progress of your claim, we strive to remove the stress from what can be a very stressful situation.

Windscreen Cover

We’ll cover the repair or replacement of a broken windscreen. Call our approved supplier Autoglass on 1850 887 992 and they’ll take care of everything. This is only available on our Comprehensive policies.

Helpful Videos

We have compiled some short videos to give you information on what you should do if you need to claim.

We hope you find these videos helpful but should you require any additional information, our claims team will be happy to help!

Please see below for contact details and opening hours.

KeyCare

If you have KeyCare and discover that your keys are missing, don’t worry! Call our 24 hour emergency helpline on 01 518 1412 with your unique key fob number ready.

If your keys are stolen, a claim can be made immediately.

If the keys are lost, you must wait for 3 days before you claim just in case they turn up.

Car & Home
Pet & Travel
Health & Life
Car & Home

Car

If you or any other driver are involved in an accident, you need to contact our Claims Team immediately on 1890 200 123. They are available 24 hours a day, 365 days a year.

If you are claiming from abroad, the full list of the contact details for the claims team can be found here.

Once the claims process has started your claims handler will look after your case and will contact you with any updates.

Remember, if someone is making a claim against you, their insurance company or solicitor may send correspondence to you directly. You do not need to do anything except forward this to your claims handler.

Home

If you would like to make a claim on your Home Insurance policy you can contact our Claims Team on 1890 200 123.

They are available 24 hours a day, 365 days a year. Once you contact us we will send you a claims form and the team will go through the next steps with you.

Home Rescue

If you have Home Rescue on your policy and need to avail of our 24hr, 365 day emergency repair service, you can call our Home Rescue Team on 1890 818 233 or 00353(0)91 545 970 if you are calling from outside Ireland.

Pet & Travel

Pet

If you need to make a claim on your Pet Insurance policy, you can call our claims team Monday to Friday, 9am to 5pm and they will be happy to go through the next steps with you and answer any questions you may have. You can contact them by:

Phone: 1890 200 123

Post: RSA Insurance, RSA House, Dundrum Town Centre, Sandyford Rd, Dundrum, Dublin 16

If you need answers to your questions outside of the above hours, there are FAQs available in our customer care section by clicking the learn more link below.

Travel

For Non-Medical Claims

If you need to make a claim on your Travel Insurance policy, you can contact our claims team Monday to Friday, 9am to 5pm by:

Phone: 1890 200 123 (or +353 1 261 1540 if calling from abroad)

Email: travel@osg.ie or Post: 123.ie Travel Claims Services, OSG Travel Claims, Merrion Hall, Strand Road, Dublin 4.

For Medical Emergencies

For a medical emergency claim, you will need to contact FirstAssist’s Emergency Service within 48 hours of the emergency on +44 20 8763 3074 or international.ops@firstassist.co.uk.

Health & Life

Health

If you need to make a claim on your Health Insurance policy you can simply give GloHealth a call on 1890 744 744 (24 hour) and they will be go through the next steps with you.

Please keep in mind that there are waiting periods on our policies for new members, this is a period of time during which you cannot make a claim.

Every insurance company has waiting periods but, once you have less than 13 weeks break in your cover and have already served the waiting period with another insurer, you do not have to re-serve it.

Life

If you need to make a claim on your Life Insurance policy you can simply contact Irish Life Monday to Friday, 9am to 5pm by:

Phone: 01 7041010

Email: customerservice@irishlife.ie

Post: Irish Life Visitor Centre, Lower Abbey Street, Dublin 1

See what our customers have to say about our claims process
"I had a great experience dealing with your company, I had a windscreen repair. I spoke to a very helpful person who told me I was covered . I phoned Autoglass and they repaired it stress free, thanks again. "
Joe
Raheny, January 2015