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Customer Testimonials

“I was having serious trouble organising my car insurance and I rang your customer care line and a young lady called Natalie took the call, in all my years of dealing with customer care people in all different companies I have never spoken to a more helpful person in my life. Natalie was so kind and understanding on the phone and quite simply went above and beyond for me. She explained my whole situation to me and the problems I was facing and the position I was in. I have to tell you this girl is a credit to your company and because of this girl alone I will make sure mine and my families cars ate insured with yourselves in the future. I really do hope Natalie gets appreciated in her job as I found my whole days dealings with this lady amazing. I honestly cannot say enough good things about this girl as she showed great patience and empathy with my dilemma.”
Robbie, Car Insurance Customer, DublinNovember, 2018
Was very happy with the speed, efficiency and friendliness of the service. Much easier process than I feared it might have been! CustomerDecember Survey 2017
I was very satisfied with the help I got with changing over my insurance to another car for a week at no extra charge,thank you 123 forthat.10 out of 10-very happy customer. CustomerDecember Survey 2017
I was impressed with how simple and hassle-free the transaction was over the phone. Even asking if it's ok to use the credit cardstored for me was a touch of pure efficiency in the making. CustomerDecember Survey 2017
As with my previous experience it was flawless and human. You have great staff - look after them well. CustomerJanuary Survey 2018
Probably the friendliest and most helpful customer service staff I have ever dealt with. I am so happy.. it would take a lot for me to change insurance companies! Well done and thank you! CustomerJanuary Survey 2018
I had an accident last year and it was such a horrible, stressful and very upsetting experience but 123 handled everything for me and were so understanding and made me feel so much better at a terrible time. I am so greatful to them for that.
Lisa, SligoJanuary, 2016
Very quick to renew insurance, even with changes I wanted. Quick Service. Great Value. Great Customer Service
Jo, Co. Mayo March, 2016
Overall very satisfied..123 had everything organised and prepared in a friendly professional manner before my insurance expired i strongly recommend 123 to everybody.
O. KellyMarch, 2016
I found dealing with 123 to be a most satisfying experience, my insurance was set-up in a matter of minutes...would have no complaints at all and would not hesitate to recommend 123.
D. DunneMarch, 2016
I have both home and car insurance with 123 and I am always ringing up to renew every year. They are a very good company to deal with and always meet my needs. I am a customer now with 123 for a number of years and I am very happy with their professional service and easy to deal with no matter what comes along, 123 I feel will deal with anything.
Car & Home CustomerMarch, 2016
Very helpful and friendly staff.
O'Donoghue, SwordsFebruary, 2016
I like very much. Every question/request is handled quickly & professionally. Friendly employees who really try to help. It has been very easy to renew my policy for years. CustomerMarch, 2016
The person I spoke to took the time to answer my questions, explain things I wasn't clear about and used plain language rather than 'lawyer-speak' so I knew exactly what I was purchasing. She was also just friendly.
N. Phelan, ClareFebruary, 2016
Lovely friendly staff this is why this company is no.1
Martin C, KildareFebruary 2016
I found the most competitive and by FAR the most user friendly website of all of the insurance companies I obtained quotes from which is a huge bonus when you have a busy work and family life. So thank you.
CustomerJanuary 2016
Dazzled by sunlight I accidently drove through a red light, crashing into the side of a minibus. My car was undamaged but the bus needed significant repairs. After the initial shock, the first thought that struck me was to call The assessor I was speaking to put me at ease immediately. She understood how stressful these situations can be and did her absolute best to help me. I felt like she was on my side: I wasn’t treated with suspicion. It was reassuring to know there was someone at the end of the phone who was there to help. I felt a huge weight lift off my shoulders. To my surprise, the whole process was quick and hassle free. After my initial call, I filled out one form and took care of the rest! A few weeks later I got a letter to let me know that everything had been sorted. I couldn’t believe how fast and easy it was. I’d definitely recommend! The whole process was as smooth as an ice rink from start to finish.
John O'Carroll, Car Insurance Customer - September, 2015John received a small gratuity for his time
I found the easiest insurance company to renew with. I got several other quotes and ended up staying with This year I didn't even bother with anyone else, I just rang and renewed. I knew I would get the best deal on insurance.
JK, DublinMay, 2015
Very quick and simple. No hassle...I rang numerous other companies and none of them could come near the price of 123. I found 123 quick and easy to get an instant quote and a great one at that cheers...
P. Walsh, WexfordJanuary, 2015
You cannot improve on perfection.
Paddy, Athy, Co KildareJanuary, 2015
I found when I rang, David I was talking to was very help full and I had to ring him twice and he was very help full and rectified my problem.
M.Carney, MayoJanuary, 2015
Very happy with the service and great deal on both my car and home insurance know how to reward customers loyalty
E. McDonnell, WicklowJanuary, 2015
I had a great experience dealing with your company. I had a windscreen repair. I spoke to a very helpful person who told me i was covered. I phoned autoglass and they repaired it stress free thanks again
J. Raheny DublinJanuary, 2015
excellent value for money and knowing that there is somebody at the end of the telephone if you need to speak to somebody. I will be recommending to all of my friends and family
Car Renewal CustomerJanuary, 2015
This is the first year I have dealt with for my car insurance renewal and it could not have been any simpler. They sent me an email with a quote I did my usual shopping around but couldn't find better value with anybody. I got a reminder quote by email a couple of weeks later and by clicking on a link in that email I was able to renew my insurance in less than 5 minutes. I got a text to let me know that my cert was in the post and what to do if it didn't arrive, but of course it arrived without issue. I really feel that had everything covered, I've never had a more seamless renewal experience.
E.Spain Dublin - Car Renewal CustomerJanuary, 2015
What I like about is that they don't make you haggle on the price, the renewal or quote is as good as you get. In other words you don't have to contact agents to get better prices. Keep that up, people appreciate that.
G Mac Nulty, BlackrockJanuary, 2015
Have been with you for some years now and dont need any hassle when renewing, we have 2 car and house insurance with you and i like the fact that in these times i can get a discount on my policies
Car & Home Insurance CustomerJanuary, 2015
I Liked that at every stage communications came from real people, based in Ireland and were professional, and speed of answering was fast, compared to other long automated answering service.
N. Crowley - Car Renewal CustomerJanuary, 2015
We are very happy for Friendly, excellent costumer service, easy to deal with, best price we got, love renew online (very quick) and get a chance to win 1000 euro. :) I recommend to everybody.
N. Balazs, Ballymun - Car CustomerJanuary, 2015
So easy to change over as really user- friendly website to use, excellent price too - I saved €170 by changing to!! Thank you!! It is really nice to have excellent customer service for a change.
A. Lamplugh, Bray - Car CustomerJanuary, 2015
I've dealt with for the past 2 years, I find them honest and very helpful I strongly recommend them.
Keith, Kells, Co MeathJanuary, 2015
I would recommend to my family and friends. have served me well for many years for car and home insurance and I feel safe and secure with your company.
K. ClyneJanuary, 2015
I had a great experience dealing with your company, I had a windscreen repair. I spoke to a very helpful person who told me I was covered . I phoned Autoglass and they repaired it stress free, thanks again.
JoeRaheny, January 2015
Excellent to deal with. Courteous. Quick. Answered all questions that I asked.
Home Insurance CustomerJuly 2014
An excellent and reliable service. The best customer service I have ever encountered. Congrats!
Car Insurance Customer,Dublin - May- 2014
Delighted with the service from 123 and particularly the advisor. Very helpful and patient in discussing all the options and comparisons with the other policy I had. Very happy dealing with 123, as I have my car insurance with your company as well
A.CooneyHealth Insurance customer - Dublin 20 - Jan 2014
Great Service and great communication, it was nice to received call back as promised.
D. Elliot - Home Insurance CustomerDublin - May 2014
Great experience with never have/had any problems, always go the xtra mile to help.
S. New, Lucan, Home Insurance Customer July 2014
Great value, very easy to renew online and received documentation very quickly
K. Lally - Cork Car Insurance CustomerMay 2014
Very helpful staff, rang back when they said they would. I renewed online and found the website very easy to navigate.
Car Insurance CustomerSep 2014
A friendly and great company to do business with
Car Insurance Customer, July - 2014
Great company, no stress, no hassle. Got a quote on the web, bought the policy over the phone, brilliant. Keep up good work guys!
Car Insurance CustomerJune 2014