Customer Testimonials

"Dazzled by sunlight I accidently drove through a red light, crashing into the side of a minibus. My car was undamaged but the bus needed significant repairs. After the initial shock, the first thought that struck me was to call 123.ie. The assessor I was speaking to put me at ease immediately. She understood how stressful these situations can be and did her absolute best to help me. I felt like she was on my side: I wasn’t treated with suspicion. It was reassuring to know there was someone at the end of the phone who was there to help. I felt a huge weight lift off my shoulders. To my surprise, the whole process was quick and hassle free. After my initial call, I filled out one form and 123.ie took care of the rest! A few weeks later I got a letter to let me know that everything had been sorted. I couldn’t believe how fast and easy it was. I’d definitely recommend 123.ie! The whole process was as smooth as an ice rink from start to finish. "
John O'Carroll, Car Insurance Customer - September, 2015 - John received a small gratuity for his time
"Dealing with 123.ie has been hassle free and straight to the point. No insurance jargon, just simple language that anyone can understand! "
W. Mansfield, Cork - September, 2015
"I was amazed with the customer service, it was very personal. They handled my claim as promised and in a timely manner. "
CL, Mayo - October, 2015
"When I required the help of your Breakdown Assistance I was impressed by the efficient help I received.That was the reason I didn't seek other quotes on renewal. "
Criostoir, Kilpedder - May, 2015
"I found 123.ie the easiest insurance company to renew with. I got several other quotes and ended up staying with 123.ie. This year I didn't even bother with anyone else, I just rang and renewed. I knew I would get the best deal on insurance. "
JK, Dublin - May, 2015
"I found it very easy to deal with 123 insurance I took out my house and car insurance this year from them. I was with my previous insurers for a number of years but got a much better deal from 123. "
P. Hillis, Wexford - September, 2015
"Your customer service is excellent and you keep the personal touch. For me this is very important. I keep my insurance with you because of this. You champion customer service. Your staff are very polite and very professional at all times."
Customer - October, 2015
"I have my House and Car Insurance with 123.ie. Very helpful and patient staff especially when I had to contact them to help to me to complete my application online and the same staff member rang me back on a few occasions to clarify a few queries and he was the only person I was dealing with from start to finish. "
Margaret, Laois - October, 2015
"I had an accident last year and it was such a horrible, stressful and very upsetting experience but 123 handled everything for me and were so understanding and made me feel so much better at a terrible time. I am so greatful to them for that. "
Lisa, Sligo - January, 2016
"Very quick to renew insurance, even with changes I wanted. Quick Service. Great Value. Great Customer Service "
Jo, Co. Mayo - March, 2016
"Overall very satisfied..123 had everything organised and prepared in a friendly professional manner before my insurance expired i strongly recommend 123 to everybody. "
O. Kelly - March, 2016
"I found dealing with 123 to be a most satisfying experience, my insurance was set-up in a matter of minutes...would have no complaints at all and would not hesitate to recommend 123. "
D. Dunne - March, 2016
"I like 123.ie very much. Every question/request is handled quickly & professionally. Friendly employees who really try to help. It has been very easy to renew my policy for years."
123.ie Customer - March, 2016
"I have both home and car insurance with 123 and I am always ringing up to renew every year. They are a very good company to deal with and always meet my needs. I am a customer now with 123 for a number of years and I am very happy with their professional service and easy to deal with no matter what comes along, 123 I feel will deal with anything. "
Car & Home Customer - March, 2016
"Have been a customer with 123.ie for 3-4 years (or more) for both car & motor insurance, every year I feel like a valued customer as I always feel looked after at time of renewal. Staff always helpful & informative. Lastly bought travel insurance for 2 trips this year and purchased those on-line, great value - with different options."
Customer - September, 2015
"The person I spoke to took the time to answer my questions, explain things I wasn't clear about and used plain language rather than 'lawyer-speak' so I knew exactly what I was purchasing. She was also just friendly. "
N. Phelan, Clare - February, 2016
"I found 123.ie the most competitive and by FAR the most user friendly website of all of the insurance companies I obtained quotes from which is a huge bonus when you have a busy work and family life. So thank you."
Customer - January 2016
"Lovely friendly staff this is why this company is no.1"
Martin C, Kildare - February 2016
"Very helpful and friendly staff. "
O'Donoghue, Swords - February, 2016
"Great service, followed through on everything, great communication right through to policy purchase"
Customer - February 2017
"I was renewing my insurance and found 123.ie very competitive and better than any of the other companies i sought quotes from. I did everything online an found the whole experience effortless. They contacted me without feeling you're being hassled. Brilliant. Thanks 123.ie."
D. O'Kelly, Ballyfermot - February 2017
"In my experience dealing with 123.ie, everyone that I spoke with was very helpful and nice. Alan was the person that I dealt with this time he was excellent at his job. Thank you."
Customer - February 2017
"The service was excellent great to be able to do all over the phone and be able to trust bank card details to the reps on the other end of the line. Anything to change? I don't think so. Keep the good work up."
Customer - February 2017
"Can't think of anything to improve the service, have been very happy with my dealings with 123."
James Moran, Arklow - February 2017
"Great service, followed through on everything, great communication right through to policy purchase."
Car Insurance Customer - February 2017
"Very efficient service on the ball staff 100% fast service and very happy customer, great price. "
Car Insurance Customer - February 2017
"Prompt, simple, helpful beyond the norm. Feels like they are working for me, the extra metre by a mile"
Home Insurance Customer - February 2017
"Great customer service, listened to my questions, answered knowledgeably and short hold time."
Car Insurance Customer - February 2017
"Keep up the good work looking after #1 - The customer!"
P. Gavin, Swords - February, 2017
"Didn't even shop around this time because I did the last time and you gave the best price. Now I feel you give best price and best service - why change!"
Car Insurance Customer - January 2017