Customer Testimonials

"Dazzled by sunlight I accidently drove through a red light, crashing into the side of a minibus. My car was undamaged but the bus needed significant repairs. After the initial shock, the first thought that struck me was to call The assessor I was speaking to put me at ease immediately. She understood how stressful these situations can be and did her absolute best to help me. I felt like she was on my side: I wasn’t treated with suspicion. It was reassuring to know there was someone at the end of the phone who was there to help. I felt a huge weight lift off my shoulders. To my surprise, the whole process was quick and hassle free. After my initial call, I filled out one form and took care of the rest! A few weeks later I got a letter to let me know that everything had been sorted. I couldn’t believe how fast and easy it was. I’d definitely recommend! The whole process was as smooth as an ice rink from start to finish. "
John O'Carroll, Car Insurance Customer - September, 2015 - John received a small gratuity for his time
"Dealing with has been hassle free and straight to the point. No insurance jargon, just simple language that anyone can understand! "
W. Mansfield, Cork - September, 2015
"I was amazed with the customer service, it was very personal. They handled my claim as promised and in a timely manner. "
CL, Mayo - October, 2015
"When I required the help of your Breakdown Assistance I was impressed by the efficient help I received.That was the reason I didn't seek other quotes on renewal. "
Criostoir, Kilpedder - May, 2015
"I found the easiest insurance company to renew with. I got several other quotes and ended up staying with This year I didn't even bother with anyone else, I just rang and renewed. I knew I would get the best deal on insurance. "
JK, Dublin - May, 2015
"I found it very easy to deal with 123 insurance I took out my house and car insurance this year from them. I was with my previous insurers for a number of years but got a much better deal from 123. "
P. Hillis, Wexford - September, 2015
"Your customer service is excellent and you keep the personal touch. For me this is very important. I keep my insurance with you because of this. You champion customer service. Your staff are very polite and very professional at all times."
Customer - October, 2015
"I have my House and Car Insurance with Very helpful and patient staff especially when I had to contact them to help to me to complete my application online and the same staff member rang me back on a few occasions to clarify a few queries and he was the only person I was dealing with from start to finish. "
Margaret, Laois - October, 2015
"I had an accident last year and it was such a horrible, stressful and very upsetting experience but 123 handled everything for me and were so understanding and made me feel so much better at a terrible time. I am so greatful to them for that. "
Lisa, Sligo - January, 2016
"Very quick to renew insurance, even with changes I wanted. Quick Service. Great Value. Great Customer Service "
Jo, Co. Mayo - March, 2016
"Overall very satisfied..123 had everything organised and prepared in a friendly professional manner before my insurance expired i strongly recommend 123 to everybody. "
O. Kelly - March, 2016
"I found dealing with 123 to be a most satisfying experience, my insurance was set-up in a matter of minutes...would have no complaints at all and would not hesitate to recommend 123. "
D. Dunne - March, 2016
"I like very much. Every question/request is handled quickly & professionally. Friendly employees who really try to help. It has been very easy to renew my policy for years." Customer - March, 2016
"I have both home and car insurance with 123 and I am always ringing up to renew every year. They are a very good company to deal with and always meet my needs. I am a customer now with 123 for a number of years and I am very happy with their professional service and easy to deal with no matter what comes along, 123 I feel will deal with anything. "
Car & Home Customer - March, 2016
"Have been a customer with for 3-4 years (or more) for both car & motor insurance, every year I feel like a valued customer as I always feel looked after at time of renewal. Staff always helpful & informative. Lastly bought travel insurance for 2 trips this year and purchased those on-line, great value - with different options."
Customer - September, 2015
"The person I spoke to took the time to answer my questions, explain things I wasn't clear about and used plain language rather than 'lawyer-speak' so I knew exactly what I was purchasing. She was also just friendly. "
N. Phelan, Clare - February, 2016
"I found the most competitive and by FAR the most user friendly website of all of the insurance companies I obtained quotes from which is a huge bonus when you have a busy work and family life. So thank you."
Customer - January 2016
"Lovely friendly staff this is why this company is no.1"
Martin C, Kildare - February 2016
"Very helpful and friendly staff. "
O'Donoghue, Swords - February, 2016