Customer Testimonials

"Dazzled by sunlight I accidently drove through a red light, crashing into the side of a minibus. My car was undamaged but the bus needed significant repairs. After the initial shock, the first thought that struck me was to call The assessor I was speaking to put me at ease immediately. She understood how stressful these situations can be and did her absolute best to help me. I felt like she was on my side: I wasn’t treated with suspicion. It was reassuring to know there was someone at the end of the phone who was there to help. I felt a huge weight lift off my shoulders. To my surprise, the whole process was quick and hassle free. After my initial call, I filled out one form and took care of the rest! A few weeks later I got a letter to let me know that everything had been sorted. I couldn’t believe how fast and easy it was. I’d definitely recommend! The whole process was as smooth as an ice rink from start to finish. "
John O'Carroll, Car Insurance Customer - September, 2015 - John received a small gratuity for his time
"Dealing with has been hassle free and straight to the point. No insurance jargon, just simple language that anyone can understand! "
W. Mansfield, Cork - September, 2015
"I was amazed with the customer service, it was very personal. They handled my claim as promised and in a timely manner. "
CL, Mayo - October, 2015
"When I required the help of your Breakdown Assistance I was impressed by the efficient help I received.That was the reason I didn't seek other quotes on renewal. "
Criostoir, Kilpedder - May, 2015
"I found the easiest insurance company to renew with. I got several other quotes and ended up staying with This year I didn't even bother with anyone else, I just rang and renewed. I knew I would get the best deal on insurance. "
JK, Dublin - May, 2015
"I have my House and Car Insurance with Very helpful and patient staff especially when I had to contact them to help to me to complete my application online and the same staff member rang me back on a few occasions to clarify a few queries and he was the only person I was dealing with from start to finish. "
Margaret, Laois - October, 2015
"Overall very satisfied..123 had everything organised and prepared in a friendly professional manner before my insurance expired i strongly recommend 123 to everybody. "
O. Kelly - March, 2016
"I found dealing with 123 to be a most satisfying experience, my insurance was set-up in a matter of minutes...would have no complaints at all and would not hesitate to recommend 123. "
D. Dunne - March, 2016
"I like very much. Every question/request is handled quickly & professionally. Friendly employees who really try to help. It has been very easy to renew my policy for years." Customer - March, 2016
"I have both home and car insurance with 123 and I am always ringing up to renew every year. They are a very good company to deal with and always meet my needs. I am a customer now with 123 for a number of years and I am very happy with their professional service and easy to deal with no matter what comes along, 123 I feel will deal with anything. "
Car & Home Customer - March, 2016
"Have been a customer with for 3-4 years (or more) for both car & motor insurance, every year I feel like a valued customer as I always feel looked after at time of renewal. Staff always helpful & informative. Lastly bought travel insurance for 2 trips this year and purchased those on-line, great value - with different options."
Customer - September, 2015
"The person I spoke to took the time to answer my questions, explain things I wasn't clear about and used plain language rather than 'lawyer-speak' so I knew exactly what I was purchasing. She was also just friendly. "
N. Phelan, Clare - February, 2016
"I found the most competitive and by FAR the most user friendly website of all of the insurance companies I obtained quotes from which is a huge bonus when you have a busy work and family life. So thank you."
Customer - January 2016
"Lovely friendly staff this is why this company is no.1"
Martin C, Kildare - February 2016
"Very helpful and friendly staff. "
O'Donoghue, Swords - February, 2016
"“I was having serious trouble organising my car insurance and I rang your customer care line and a young lady called Natalie took the call, in all my years of dealing with customer care people in all different companies I have never spoken to a more helpful person in my life. Natalie was so kind and understanding on the phone and quite simply went above and beyond for me. She explained my whole situation to me and the problems I was facing and the position I was in. I have to tell you this girl is a credit to your company and because of this girl alone I will make sure mine and my families cars ate insured with yourselves in the future. I really do hope Natalie gets appreciated in her job as I found my whole days dealings with this lady amazing. I honestly cannot say enough good things about this girl as she showed great patience and empathy with my dilemma.”"
Robbie, Car Insurance Customer, Dublin - November, 2018
"Was very happy with the speed, efficiency and friendliness of the service. Much easier process than I feared it might have been!" Customer - December Survey 2017
"I was very satisfied with the help I got with changing over my insurance to another car for a week at no extra charge,thank you 123 for that.10 out of 10-very happy customer." Customer - December Survey 2017
"I was impressed with how simple and hassle-free the transaction was over the phone. Even asking if it's ok to use the credit card stored for me was a touch of pure efficiency in the making." Customer - December Survey 2017
"As with my previous experience it was flawless and human. You have great staff - look after them well." Customer - January Survey 2018
"Probably the friendliest and most helpful customer service staff I have ever dealt with. I am so happy.. it would take a lot for me to change insurance companies! Well done and thank you!" Customer - January Survey 2018
"Great service, followed through on everything, great communication right through to policy purchase"
Customer - February 2017
"I was renewing my insurance and found very competitive and better than any of the other companies i sought quotes from. I did everything online an found the whole experience effortless. They contacted me without feeling you're being hassled. Brilliant. Thanks"
D. O'Kelly, Ballyfermot - February 2017
"In my experience dealing with, everyone that I spoke with was very helpful and nice. Alan was the person that I dealt with this time he was excellent at his job. Thank you."
Customer - February 2017
"The service was excellent great to be able to do all over the phone and be able to trust bank card details to the reps on the other end of the line. Anything to change? I don't think so. Keep the good work up."
Customer - February 2017
"Can't think of anything to improve the service, have been very happy with my dealings with 123."
James Moran, Arklow - February 2017
"Great service, followed through on everything, great communication right through to policy purchase."
Car Insurance Customer - February 2017
"Very efficient service on the ball staff 100% fast service and very happy customer, great price. "
Car Insurance Customer - February 2017
"Prompt, simple, helpful beyond the norm. Feels like they are working for me, the extra metre by a mile"
Home Insurance Customer - February 2017
"Great customer service, listened to my questions, answered knowledgeably and short hold time."
Car Insurance Customer - February 2017
"Keep up the good work looking after #1 - The customer!"
P. Gavin, Swords - February, 2017
"Didn't even shop around this time because I did the last time and you gave the best price. Now I feel you give best price and best service - why change!"
Car Insurance Customer - January 2017