Popular Van Insurance FAQs

Third Party Liability covers your legal responsibility for injury or damage caused to others while using your vehicle or property. This includes compensation for bodily injury, property damage, and legal fees.

Learn more about what’s covered under your 123.ie policy here: What does Third Party Liability cover in car insurance?​.

To Add a driver to your Van Insurance Policy, you need to contact our Van team directly on 01 241 8585. Ensure you have the new driver's details ready.

For more detailed guidance, visit How do I add another driver to my policy?.

Van Insurance

• Call us on (01) 2418585
• Email us at info@123.ie

Tip - Make sure your email address is up to date, as we may need it to verify your changes.

If you're in a car accident, your safety comes first. Take a deep breath and follow these steps:

1. Check for injuries – If anyone is hurt, call emergency services immediately at 112 or 999.
2. Report to the Gardaí – Notify the local Garda station, especially if there are injuries or significant damage.
3. Gather essential details – Take note of registration numbers, driver and witness contact details, and insurance information.
4. Take photos – Capture clear images of vehicle damage, the accident scene, and road conditions.
5. Notify 123.ie – Call our Claims Team at (01) 290 1999 as soon as possible to report the incident.

For a step-by-step guide on handling an accident, visit our detailed help page: What should I do if I am involved in a road accident?.

The time it takes to settle a claim depends on the details of your case. Every claim is different, and some take longer than others. But you can help speed things up by:

• Giving us all the information we need when you make your claim
• Staying in touch with your claims handler
• Sending any requested documents as soon as possible

Want to know more? Check out our detailed guide: How long does it take to settle an insurance claim?.

You can get a quote and pay for your Van insurance by calling our Van team on  01 241 8536. You pay this by using a Debit or Credit card. 

If you hold another product (Van, Travel, Health or Life), you’ll need to arrange direct debit or card payments by calling our Customer Care team.

For more detailed information on payment methods and managing your policy, please refer to: How can I pay for my insurance policy?

To cancel your policy, submit your request to 123.ie by:

1. Email

Send an email to info@123.ie to get cancellation guidance tailored to your specific situation.

1. You can also call one of the following numbers:
   1. Car, Home, Young Drivers, Landlord - 01 524 6029
   2. Health - 01 518 1400
   3. Travel - 091 501 677
   4. Van - 01 241 8585
   5. Life - 01 704 1010
2. You can also mail your cancellation request via Post to - 123.ie, Intact House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, D16FC92.

If you've received your insurance certificate and disc, please destroy them. Be aware that a cancellation fee may also apply.

When you cancel at any time, we’ll refund the unused portion of your premium on a pro‑rata basis, less any fixed‑expense deduction. A cancellation fee may also apply.

Need help with cancellation or fees? Our team is happy to assist. Contact us for guidance tailored to your policy, or find more details on: How to cancel your policy.

The 123.ie Van policy is for Light Commercial Vehicles. These are vehicles which have a gross vehicle weight or maximum authorised mass not exceeding 3.5 tonnes which can be legally driven by a Class B driving licence holder, excluding quad bikes, agricultural vehicles, private cars, and any Tool of Trade. Your vehicle must be registered as a Light Commercial Vehicle (LCV).
 

This is the amount that the policyholder must pay towards a claim. The excess applicable to your policy is stated on your Insurance Schedule.

Yes. Both our Comprehensive and Third Party Fire and Theft policies include 24 hour Breakdown Assistance, 365 days a year, covering the island of Ireland. To avail of this service please contact 01 832 8358.
 

Absolutely, yes. We can arrange to match  the No Claims Bonus you have earned on your private car and transfer this discount to the van if you are not using that No Claims Bonus on any other motor policy.

Driving of other vans means you are covered to drive someone else’s van on a third party basis, provided the van is not owned by you and you have the owner's permission to use the van. This is for the policyholder only who has a full driving licence (other terms & conditions apply; see policy booklet).

Open Driving Cover allows other drivers to use your vehicle, provided they have held a full Irish, UK, or EU driving licence for at least 5 years.
Please note that this cover is not automatically included in all policies. Check your policy documents to confirm whether Open Driving Cover is part of your plan.

Yes, we will cover you to tow a trailer provided it is a single-axle trailer not exceeding one half tonne unladen weight. You are not covered to tow caravans, mobile homes, trailer tents, boat trailers, and any trailer which incorporates machinery or other equipment.
 

Yes, we will pay for the breakage or repair of glass in the windscreen and windows of your van, including any scratching of the bodywork directly resulting from such breakage, where a claim is processed through our approved windscreen glass repairer. 

Full No Claim Discount Protection allows you to make one claim within a consecutive three-year period without it affecting your No Claim Discount.

However, if you make a second claim under this Policy during a consecutive 3-year period, Step Back applies, and we will reduce any previously earned No Claims Discount at the next renewal by 3 stages.

Step Back No Claim Discount Protection

If you have a Step back No Claims Bonus protection, and you make a claim within the period of insurance, the No Claims Discount will be reduced by 3 stages at the next renewal as shown below:

You can pay for your 123.ie policy online or over the phone using a debit or credit card. We do not offer a direct debit option for Van Insurance policies.