Making a Claim

Who do I contact if there’s a medical emergency while abroad?

For Travel Insurance Customers

You will need to contact FirstAssist Emergency Service within 48 hours on +44 20 8763 3074 or international.ops@firstassist.co.uk.

An experienced coordinator will give you all the help you need as well as authorising payment of all in-patient hospital, clinic or nursing home expenses, emergency repatriation or curtailment expenses. Unauthorised claims may not be paid so please contact them as soon as possible.

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