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Making a Claim

Please explain the cover involved if I fall ill with COVID at home and cannot travel?

Short Answer

Our policy includes cover for cancellation if:

(i) you, your travelling companion or any person hosting you during your trip receives a COVID diagnosis within 14 days before the start date of the trip, or if admitted to hospital with a COVID diagnosis within 28 days before the start date of the trip. 

(ii) your close relative or close business associate is admitted to hospital with a COVID diagnosis at the time of the trip or the death of Your close relative or close business associate due to COVID at the time of the Trip. You won’t be covered for any COVID claim events occurring within 14 days of the date you purchased insurance, unless the insurance is purchased within 48 hours of booking the trip. This cover is subject to the policy terms, limits, conditions and exclusions.

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