My Policy Documents

I never received my insurance certificate and disc. Can I get a copy?

For Car Insurance Customers

If you have not received your insurance certificate and disc and have been told this has been issued you can contact our Customer Care team and we will reissue this to you free of charge.

Customer Care:

If you have just purchased a new policy and haven’t received your insurance certificate and disc, we may be waiting on the following documentation;

  • Proof of no claims bonus or named driving experience (whichever is applicable)
  • Copy of the front and back of the licences for all drivers on the policy

In some instances, we may also require a copy of the NCT and tax certificate or disc.

These documents can be sent to us by:

  • Post at 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16
  • Upload the documents here

Please note that we need to receive these documents within 10 days from the policy start date or a cancellation notice may be issued

Remember your documents can take up to 3 - 5 working days to reach you by post.

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