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My Policy Cover

Can I cancel my trip for any reason and get all my money back?

For Travel Insurance Customers

No. You may receive a reimbursement if you cancel your trip for any of the reasons outlined in your policy pack. Covered cancellation reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death of you, your travelling companion and/or a relative. The cover does not include cancellation due to business obligations, change of mind or your dislike of the travel time. Pre-existing medical conditions are not covered.

For full details of cover, limits and exclusions please refer to your policy pack, which was issued to you when you purchased or renewed your policy. Our current policy booklet can be found here.


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