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My Policy Documents

When will my documents arrive?

For Car Insurance Customers

Once you set up your policy with us, we will send your policy pack and insurance schedule. If you have given us an email address, we may have emailed these to you.

If you haven’t received your insurance certificate and disc, we may be waiting on the following documentation.

  • Proof of no claims bonus or named driving experience (whichever is applicable)
  • Copy of the front and back of the licences for all drivers on the policy

In some instances, we may also require a copy of the NCT and tax certificate or disc.

These documents can be sent to us by:

  • Upload the documents here 
  • Email at motor@123.ie
  • Post at 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

Please note that we need to receive these documents within 10 days from the policy start date or a cancellation notice may be issued.

Remember your documents can take up to 3 - 5 working days to reach you by post.

For Home Insurance Customers

Once you set up your policy with us we will send your policy pack and insurance schedule. If you have given us an email address we may have emailed these to you.

Remember your documents can take up to 3 - 5 working days to reach you by post.

For Travel Insurance Customers

Once you set up your policy with us we will send your policy pack and insurance schedule. If you have given us an email address we may have emailed these to you.

Remember your documents can take up to 3 - 5 working days to reach you by post.

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