How do I make a Keycare claim?
If your keys are lost, stolen or broken by your/broken in a lock please call the Keycare Emergency Helpline on +353(0)1 5181412 and notify us of the situation. If the keys remain lost for a period of 3 days, a claim can then be submitted. If keys are stolen a claim can be made immediately.
How many times a year can I make a Keycare claim?
You can make an unlimited number of claims up to the €1,500 cover limit per registered key fob.
If I lock myself out of my car at night will assistance be provided?
Yes, you can ring the Keycare Emergency Helpline on +353(0)1 5181412, 24 hours a day, 365 days a year and assistance will be provided by Keycare.
If my keys are lost/stolen whilst outside of Ireland, can I make a claim?
All keys whether lost or stolen whilst in the European Union are covered and your 123.ie Car Insurance policy is active at the time. You will have to arrange for a locksmith to attend the scene as the Keycare locksmith network only covers the ROI. Please retain all receipts for work done as Keycare will require these in order to reimburse you.
Do I need to pay the finder the €10 reward?
No. The reward will be sent directly by Keycare Limited to the person who found your keys.
FAQ Question
Should your keys be found and returned to Keycare, we will arrange their return at no cost to you.
Are any other keys covered under this policy?
You can attach your keyfob to as many keys as you like e.g. car, house, garage, office and they all will be covered up to 3 keys per lock. Cover is provided subject to your Keycare membership being in force and your Car Insurance policy being active at the time of loss.
My house/car keys have been stolen from my handbag. If I make a claim for replacement locks will this affect my no claims discount on my home/motor insurance policies?
No, claims through Keycare do not affect your No Claims Bonus.
I am due to purchase a new car soon. Do I need to ring and let you know the new car registration details?
No. All you need to do is add your new car keys to your keyfob.
How many keys can I attach to my keyfob?
As many as you choose. Cover is only provided for keys that belong to you.
What excess do I need to pay?
There is no excess on your Key Care membership.